Delivery & Shipping Policy – Landmark Print Malaysia
In Landmark Print Malaysia, we are dedicated to providing quality printing services to our clients at high speed, care, and reliability. This Delivery and Shipping Policy is a guideline for how we can make the journey of all our esteemed customers smooth.
Shipping Terms
- FOB Shipping Point: Orders shipped are Free On Board (F.O.B.) shipping point. This implies that when your order has left our premises, the buyer takes charge of the goods. Landmark Print Malaysia is not responsible to delays, losses, and damages which are incurred during transit.
- Courier Services: We collaborate with reputable courier firms on the convenience of the delivery. It is worth mentioning that Landmark Print Malaysia is not a courier company and that once sent, the courier company takes care of the delivery schedule and handling.
Delivery Timeframes
- Standard Delivery: The majority of orders are made within 3-5 working days. Greater or more complicated work can take more time.
- Urgent Orders: Customers can ask to be processed urgently at checkout. This gives your order the priority of a greater turnaround and delivery speed.
- Express Services: Selected items like express name cards, posters and foam boards are delivered within 1-2 working days after the artwork has been approved.
Shipping Charges
- Shipping Costs: The prices are paid according to the size, weight and destination of your order. At the checkout, charges will be listed.
- Deal with Fees: Some shipments might incur an extra fee of packaging and processing.
- Payment Responsibility: the shipping and handling costs are all paid by customers.
Delivery Locations
- Nationwide Service: We deliver to the whole of Malaysia including Klang Valley, Penang, Johor, Sabah and Sarawak.
- Correct Address Requirement: Customers should use a complete correct address. Landmark print Malaysia has no duty towards delays/delays in delivery due to faulty or missing information.
Order Tracking
- Tracking Info: Tracking information will be provided by email once your shipment is dispatched, so you can follow up on the progress of your shipment.
- Delivery Confirmation: An email notification will be known after your order is delivered. Failure to receive this means that you should be in contact with our support team.
Issues with Delivery
- Lost or Damaged Items: In case your order is lost or damaged, inform us within two (2) business days. The courier will collaborate with us in ensuring that the problem is addressed as soon as possible.
- Missing Items: Incomplete orders, call us right away. We will also probe and have the missing items delivered within the shortest time possible.
- Wrong Orders: In case you have the wrong product, please contact us within two (2) working days to confirm and rectify the order.
Customer Support
For any questions or concerns regarding delivery and shipping, please contact our support team:
Phone: +60 17-493 8545
Email: sales@landmarkprint.my
We’re here to ensure your printing orders are delivered smoothly and on time
